Privacy Policy

1. Introduction

Welcome to Fretso ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our pet business management software and services.

By using Fretso, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account
• Use our services
• Contact our support team
• Subscribe to our newsletter
• Participate in surveys or promotions

This information may include:

• Name and contact information (email, phone number, address)
• Business information (business name, GSTIN, business type)
• Payment information (processed securely through third-party payment processors)
• Customer data (pet owner information, pet details, appointment records)
• Transaction records and invoices

2.2 Automatically Collected Information

When you access our services, we automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Cookies and similar tracking technologies
• Log data (access times, error logs)

3. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: To provide, maintain, and improve our software and services
• Account Management: To manage your account and provide customer support
• Communication: To send you updates, newsletters, and marketing communications (you can opt-out anytime)
• Payment Processing: To process transactions and send billing information
• Analytics: To understand how users interact with our services and improve user experience
• Security: To detect, prevent, and address technical issues and fraudulent activities
• Legal Compliance: To comply with legal obligations and enforce our terms

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who help us operate our business, including:

• Cloud hosting providers
• Payment processors
• Email service providers
• Analytics services
• Customer support tools

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure server infrastructure
• Regular security audits and updates
• Access controls and authentication
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When you delete your account, we will delete your personal information within 90 days, except where we are required to retain it for legal or regulatory purposes.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Data Portability: Request a copy of your data in a portable format
• Opt-Out: Unsubscribe from marketing communications
• Withdraw Consent: Withdraw consent for data processing where consent was the basis

To exercise these rights, please contact us at hello@fretso.in.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. You can control cookie preferences through your browser settings. Note that disabling cookies may limit certain features of our services.

9. Third-Party Links

Our services may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than India. We ensure appropriate safeguards are in place for such transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: